Supportive Services

We provide a comprehensive system of services designed to reduce barriers, build foundations toward self-sufficiency and pave pathways out of homelessness. Starting with personalized case management, we offer a web of holistic wrap-around support services to address the whole person and their individual goals for success. We extend this comprehensive support to the clients we meet through all of our service offerings.

Intensive Case Management

Our Case Managers are dedicated, hands-on coaches who help clients resolve their homelessness. partnering with them to understand and solve the barriers they face, our Case Management team are problem solvers who know the nuances of social services and housing in Santa Clara County. They ensure clients are connected to all the services they require—needs assessment, shelter referral, housing applications, job training and career search, educational services, financial literacy training, legal services, mental health and addiction treatment, vouchers for IDs and transportation, access to medical care, and more..

Healthcare for the Unhoused

In partnership with Valley Medical Homeless Program, Sutter Health, and WeHope’s mobile Hope Health Unit, we bring a team of health professionals who are trained to work with unhoused patients to assess their needs, provide on-the-spot treatment for many issues, health consultations, and referrals to medical services, including mental health. They also help clients navigate the confusing world of health insurance access and establish primary care resources. These services are provided throughout South County, three-days-a-week, at our Unhoused Popup Marketplace

Housing & Shelter

Our case managers are trained to capture critical information to assess our client’s vulnerability through the VI-SPDAT (Vulnerability Index - Service Prioritization Decision Assistance Tool). By having each client complete this assessment, they are ranked according to several vulnerabilities, and placed in a queue for supportive housing that prioritizes those who are at the highest risk. As a result, 137 of our clients found supportive housing solutions this past year.

We provide referrals to our local Cold Weather Shelter Program for local unsheltered clients throughout the late fall and winter months. We also offer case management to these same local shelter residents throughout their stay. 

For those with access to monthly income, we assist with the housing search and application process to find and secure housing that fits their needs and budget. We try to find creative approaches when more traditional avenues prove untenable. As a certified partner with Housing Industry Fund (HIF), we’re able to provide funding for the up-front costs of renting, such as deposit and last month retainer.

Employment

We partner with Work2Future, and the Gavilan College Certificate program, to provide training, internship, job readiness, and job placement assistance for those who need it most. This has allowed many of our clients to resolve their homelessness, or eliminate the  vulnerabilities that make them susceptible to becoming homeless.